on Mar 11, 2020
Drove all the way to the dealership to find out that they do not implement the program and that I should call the Smartprogram Office in Edmonton. Customer service gave me my file number and the name of the company that performs the service in my home town. Turned out to be an Auto-body Shop right next door to the Dealership. Called the Auto-body shop and told them I would come down with the vehicle. Manager came out and had a quick look at the paint chips and said that I would have to call Edmonton Office back and tell them to send a P.O. # to the shop with all the information for my vehicle.
A few days later Auto-Body shop called and we setup an appointment. Told me it would only take 1/2 hour as the paint chips were very small. Waited for over 1 hour and then got the news that the shop could not match the Pearl red paint on my vehicle. Upon viewing the paint chip area all the touch-ups were a dark black colour. Manager said that I should go back to the dealership and order a OEM/Factory Paint stick. Drove next door to the Dealership and ordered the paint stick.
Problem still not resolved as I have not heard back from the Auto-body shop or the Dealership.
Signing up for a $1000 program should not be such a hassle.
The team at smartcare went above and beyond to help us resolve our situation quickly and easily. You can trust that you are in good hands - they truly value their customers!
white as rice
on Feb 26, 2020
The crew at ming shine on 34ave were able to get me in quick and fix a couple dents to near new, no questions asked. Hoping the rest of the services are as quick and painless!
on Feb 6, 2020
Every interaction I’ve had with SmartProgram has been easy and hassle-free. It’s amazing to be offered a form of insurance where you don’t have to fight tooth and nail to get what you paid for.
on Jan 16, 2020
Friendly Staff and knew what they were doing. Dent totally gone! Im a happy customer. Definitely will recommend to others
on Dec 31, 2019
Fast, friendly service. Very happy!
on Dec 18, 2019
The Smart program is worth it. I live in Alberta (Edmonton area) and they decided not to use the deicing this year but use salt and sand, I have already had two chips in my window, no questions asked fixed, no hassle.
I have rock chips now in my paint with will be repaired after winter is over.
HATE SAND AND SALT! Love Smart Program
on Dec 18, 2019
I had the pleasure of speaking to Bobbi when filing my claim for scratches, and dents to my hood, passenger door and rear bumper of the Audi I purchased the insurance for. Bobbi was courteous, professional and went above and beyond to make my claim process as smooth as possible. They scheduled my car into the body shop within 2 days and within a week the car was fully restored to pristine condition. I would recommend purchasing smart car insurance because scratches, nicks, bumps and dents are inevitable and the business that provides it is accountable and quickly fixed the issue.
on Dec 18, 2019
So far so good. Applied online for chip repair. Site said it might be up to 2 days. I received a response from Bobbi early the next day. She told me to go to any glass shop, tell them you are on the smart program. Called a glass shop by my work. Asked if they were familiar with program and they were. Didn’t have my account number with me but using my name the shop got in contact with Smartprogram. Went in at scheduled time and was on my way within 15 minutes. Didn’t cost a penny. If the rest of the services are handled this well then this is a valuable program.
on Dec 17, 2019
on Dec 11, 2019
on Dec 11, 2019
So far so good. Applied online for chip repair. Site said it might be up to 2 days. I received a response from Bobbi early the next day. She told me to go to any glass shop, tell them you are on the smart program. Called a glass shop by my work. Asked if they were familiar with program and they were. Didn't have my account number with me but using my name the shop got in contact with Smartprogram. Went in at scheduled time and was on my way within 15 minutes. Didn't cost a penny. If the rest of the services are handled this well then this is a valuable program.
on Dec 4, 2019
Very easy and painless process. Got my windshield chip fixed fast and I had very little to do to take advantage of the the Smartprogram perks.
on Dec 4, 2019
Very accommodating. They came to me, to fix the scratches. Very quick response time.
Thanks, will definitely use your services again.
on Dec 3, 2019
Simple email or phone call and they look right after the repair.
We have had to use this twice with great results.
Repairs have all been hassle free and very fast!
on Dec 2, 2019
Very happy with the service and professionalism offered with my Smart Program protection. Got a scratch and a ding in my new car, easily booked an appointment and got the repair work done. Everyone I dealt with were very professional and honest. I know if I get another scratch or dent that they will take care of me. Highly recommend to anyone.
on Nov 27, 2019
Very helpful and easy to get the work done!
on Oct 1, 2019
Awesome customer service
on Sep 25, 2019
I initiated a call for service, waited two weeks, gave up and got the problem resolved through another means at my own cost, then I was asked to leave a review, so... enjoy your one star. Your service is non-existent in my case.
on Aug 13, 2019
Awesome customer service. Very easy to deal with.
on Aug 13, 2019
I just wanted to say how happy I am with your prompt and efficient same-day service for my windshield rock chip.
I especially want to say “thank you” to Colin Reef, the technician. Great service. He deserves commendation!
on Aug 5, 2019
I bought the SmartProgram since I am well aware of the wear and tear of paint during the years. But they went beyond and fixed a scratch that is not supposed to be covered by the program.
on Jul 26, 2019
Very happy with the service and quality of this smart package we bought for our new Ford
on Jul 7, 2019
Can't say enough about Bobbi. So quick to respond. I've only had to use them once so far (hopefully that's it), but it was easy and painless! Fantastic customer service!
Found smart program a few months ago and working with Bobbi and Megan has been nothing short of flawless. The customer service is phenomenal and the program they offer is incredible. Never difficult to deal with and always on top of everything.
on Mar 15, 2019
I think the Smartprogram represents good value. I curb-rashed my passenger side front wheel rim a few days after purchasing my vehicle and was very glad to have this insurance. The repair was well done by a well qualified outfit. I am a happy customer! A special thank you to Bobbi for making my experience seamless...
on Dec 29, 2018
Professional worksmanship. Dent and scratch gone in minutes. Very satisfied with this program. Smooth transaction from making a report, booking, and servicing. Thanks Bobbi.
on Oct 29, 2018
Always accommodating and great SERVICE! Thanks Bobbi!
on Oct 25, 2018
Great service, very friendly.
hailey the golden
on Oct 25, 2018
Excellent work and service. Highly recommend
on Oct 25, 2018
Amazing Customer Service. Bobbi is always helpful and able to get our vehicle in as soon as possible to ensure quality, professional workmanship.
on Sep 4, 2018
Excellent service from the SmartProgram. We had paint, leather and rim repairs on our SUV and we were treated exceptionally well by Bobbi Gervan, our customer representative. All 3 repair people came directly to our house and the schedule was well organized by Bobbi. It was very easy and we are extremely satisfied.
on Aug 16, 2018
Amazing service all around. I was especially appreciative of the prompt and professional customer service by Bobbi Gervan in processing the claim, booking the appointments and constantly following up. The entire process took less than two days from my initial claim to the completion of the work. Amazing!
on Jul 25, 2018
Quick friendly service, the quality of paint chip an scratch repairs are ok, when they have the right colour for your paint. They buffed out some surface scratches really well.
on Jun 19, 2018
Smart program rep was awesome , although our lexus dealer had no idea what he / she was suppose to do . So this took weeks rather than days. Smart Program dealers should let their clients know how it works , that their customers contact the smartprogram rather than the dealer, would be allot less confusion and anxiety
on Apr 26, 2018
on Apr 14, 2018
Great job on my car I felt like it was as new again.
on Mar 7, 2018
on Jan 11, 2018
on Dec 13, 2017
Prompt response to issues, Good Customer Service, that is SmartProgram. They went above limit to fix the damage on my car bumper. Highly recommended for any car maintenance related issues.
on Dec 13, 2017
All I can say is Bobbi Gervan from smart program are AMAZING and very helpful. Got scratch and dent from my new car. Bobbi always make sure that I’m 100% satisfied with the service that smart program provides, if I’m not 100% satisfied yet, she kept emailed/called me and tell me what’s the other options is
Thanks smart program and Bobbi gervan
on Nov 30, 2017
Used the service multiple times already (bit embarassing)....the coordinator Bobbi is great, she always answers the phone when you call and takes care of all of the details. She really takes the stress out of the whole process for you. This program has already paid for itself in my opinion, would totally recommend it to anyone.
on Nov 29, 2017
Used the program numerous times and always happy with the result Bobbi was super honest about the work and pricing
Weather it’s the shop or the office everyone is extremely knowledgeable and friendly I usually deal with Bobbi if I need to go threw the smart program and wow!! What a breeze she takes care of everything all you have to do is drop off and everything is taken care of no hassle no drama
on Nov 21, 2017
There is a reason they call it the "Smart Program". I purchased smart program through a dealer when I purchased my new car. I have since made a few dent/scratch repairs. Smart program sent a repair person to my place of work which was amazingly convenient. Having these dents repaired for free with no deductible has saved me a bunch of money and time. I highly recommend this program if you are purchasing a new vehicle and are concerned with aesthetics and appearance.
on Nov 17, 2017
Excellent and prompt service. Very happy with the program
on Nov 16, 2017
on Nov 16, 2017
I have had a few experiences with Bobbi Gervan for windshield replacement and repairs and the service has been fantastic. Bobbi is nothing but helpful and willing to help with any issue. I would recommend anyone buying a new vehicle to sign up for the Smartprogram, it has been excellent service and value.
on Nov 15, 2017
Great Customer Service from their Client Care Agent Bobbi, would definitely buy the program again from Sherwood Ford, this program saved me a lot of money!
on Jun 27, 2017
Very poor service, skip it if you are in Calgary. It looks like this is an Edmonton based company who uses unreliable contractors in Calgary. So maybe if you are in Edmonton they give 4-star service, but in Calgary its more a 1-star or 2-star. Booked an appointment with online form, no one ever got back to me (even though they say this is how you are supposed to file a claim), had to call them, got booked it for a scratch and dent repair. They couldn't fix the scratch (I guess they cannot fix deeper scratches, only superficial light scratches), and the dent guy didn't even show up. Booked a second time, it was supposed to be done in an hour, I was there for almost 4-hours! Again, couldn't fix the scratch, even though they said they could fix it; dent guy showed up 3 hours late but the dent is fixed! I wasted over 6-hours trying to get some minor work done. If you can drop off the car, that is better, since they don't have quick service. I now need to go to a scratch repair place, since the entire reason I bought the insurance was to fix scratches, but they couldn't even do that! Now, another 2-3 hours will be wasted.
This is a great program. But only for them. They'll smile and tell you all they cover, until you try and make a claim. Then it's a circus folly with all the hoops you have to jump through for your claim to be repeatedly denied. This is like any other program of such. A scam.
Shop on Edm southside does reasonably good work on the body and rims. They don`t do the leather repairs. That is farmed out to Allison at Auto Outlet. I initially needed a repair on my Lexus front driver leather seat back. It was caused by my blue jean jacket as I was entering the car. one of the metal tabs on the jacket was bent and scored the surface of the leather. Allison glued the raised nap and repainted the affected area. It looked good initially buyt after 1 to 11/2 months the paint use started to peel away. I had her over 3 times since with the same results. She started to blame the quality of the leather because she uses the latest technology available and she has been doing this for 10 years. Haaaa on both. I finally had it fixed 3 months ago by Fibernew Edmonton and it looks good as new. A few more months might be different. I hope not.
on Sep 29, 2015
I curb- rashed my car 2 weeks ago, 3 days after I got my new car. I was so mad of what happened but I was relieved after I remembered that I bought a Smart Program that was offered to me when I bought my car at Sundance Mazda. The process of taking the claim was quick and efficient! Thank you so much Carol- the rep behind the phone- for all your help! More power to the company!
on Jun 8, 2015
This is by far the biggest waste of your money you could possibly make. I didn't have the luxury of using this service in Edmonton, as I moved away before I could use it. At that time, when I hadn't used the service at all, I tried to get a refund. They assured me that I could use their associated repair man in Calgary when I was getting service done there. The first time, the technician showed up at the end of my maintenance at the Volvo dealership- causing me to be delayed another two hours on my four hour drive back home to where I live. At this time, I asked if I could be refunded again and/or transfer this to a person who lived in Edmonton who could use it, to no such avail. Not only did they decline my request, it took them weeks to respond and even if you did send them an email in the interim, nobody got back to you. I have called and left countless messages, nothing. The second time in Calgary, the technician merely did not show up. Saying it was the Volvo dealerships fault for the timing, yet the technician there didn't call me to confirm the time or date, like he was supposed to. I have also tried to schedule appointments on weekends while I'm in the city, nothing. I bought a new car and asked if they would transfer the program to the new car and no luck. This is an absolutely brutal waste of money and time.
Another scam, stay away from it as far as possible. Calls were newer returned, on-line form was newer replied. How come dealers sell this scam?