Reviews

My wife and i have the Smart Program. We recently had Kris out to do a service call on our 2020 terrain. Kris was extremely thorough in servicing our vehicle. He noticed 2 more windshield chips and went through our full vehicle for paint chips. Kris was extremely pleasant and professional. Krus went beyond our expectations. Well done Kris . Thank you.

Talked with Tom today. Very professional! Easy explanation, easy directions and very prompt help. Definitely a plus to have!

Got sprayed with gravel from a plow on the highway. Called in and spoke to Tom - he was friendly, professional and efficient. He arranged for repair of the two chips. A day later someone came and did a very nice patching of both small chips. Great fast service.

Claude just saved the day! I was having a situation/misunderstanding based on a previous companies statement about my windshield. Claude stepped up, took accountability even though it wasn’t his to take, and made it right. It’s business owners/managers/supervisors like this that earn return business and earn the money that customers like me spend to purchase extra endorsements like the glass policies.
Thank you Claude, I look forward to speaking with you again (under good circumstances)
Also, your employee (perhaps contract) here in Calgary, Colin is a great worker. He is efficient, and always goes the extra mile to make sure he gets to my. location to fix any rock chip thats on my vehicle.
SmartProgramInc. is a no brainer.

The guy Steve was awesome! Did a fantastic job and has a passion for what he does. definitely want him working on my car way better than the guy you sent before, thanks.

I put a claim in to the SmartProgram for some scratch and dent repairs in January 2023. They advised my repair shop of choice they would send a paint pen for the repairs. By September 2023 I hadn’t heard anything, so I asked the dealership where I bought my RAV4 what was taking so long. The dealership booked me in for the repairs right away, but the dent looks worse now than before it was repaired. I would not recommend the SmartProgram or Charlesglen Toyota Service Department.

Update: Amy, from the SmartProgram, reached out to me and arranged for the repair of the scratches. Haris did an amazing job buffing out the sloppy job Charlesglen Toyota service department did!

I bought this program when I purchased my vehicle. This is the third time I’ve had to have a technician come out. First time to repair a door ding in my side mirror and the other two times for rock chip repairs. Excellent work, friendly technician, so convenient. Purchasing this package was 100% worth it!

Rock chip on new car, Crystal Glass is affiliated with SmartCare...took VIN#, fixed chip, they took care of paperwork and nothing out of my pocket. Awesome!